Terms of Business

Brightlight Insurance is a trading style of Andrew Sutherland. Andrew Sutherland is an Appointed Representative of Lifetime Protection Services Limited which is Authorised and Regulated by the Financial Services Authority.

Our permitted business is non investment insurance. You can check this on the FSA’s Register by visiting the FSA’s wesite at www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

Brightlight Insurance provides a non advised sales process for clients who have not sought or received any advice from us. If you have any doubt about the suitability of the product we recommend you consult an Independent Financial Adviser.

In the event that we, or one of our clients, have some form of interest in business which we are transacting for you, or if we become aware that our interests or those of one of our other clients conflict with your interests, we will inform you and obtain your consent before we carry out your instructions.

We require our clients to give us written instructions to act on their behalf. We will accept your instructions by mail, email or by fax. We will confirm all such instructions by email or mail.

You or we may terminate our authority to act on your behalf at any time without penalty. Notice of this termination must be given in writing. In case of termination of our authority, we will retain the right to any renewal commission on policies arranged by us on your behalf unless, or until, you change the agency of your plan to another adviser.

Remuneration

We derive our income from either fees, commission, or a combination of the two. If we derive any commissions paid to us in respect of transactions in life assurance or any other products we shall tell you the amount of commission payable to us on any such purchase and the discount(s) to which you are entitled.

We retain the right to alter our fees subject to three months notice to the client of our intention to do so.

Administration

We do not handle client’s money. We will never accept a cheque made payable to Brightlight Insurance for forwarding to insurance companies (unless it is a cheque for our transaction fees). We will not handle cash.

We will make arrangements for all your policies to be registered in your name unless you first instruct us otherwise in writing.

We will forward to you all documents showing ownership of your policies as soon as practicable after we receive them. All documents are sent by mail to the last known address and at the client’s risk. We do not normally use the Guaranteed Delivery Service.

We keep records of all our business transactions for at least six years. You or your appointed agent may inspect contract notes, vouchers and entries in our books (whether kept manually or electronically) that relate solely to your policies. As we treat all our clients’ records as confidential, we reserve the right not to give you copies of your records if to do so would allow access to files containing records about other clients. We reserve the right to charge a fee for copies of records. We currently charge £10.00 per file or part thereof.

Due Care And Diligence

Brightlight Insurance will exercise due care and diligence in conducting its business but will not be held responsible for any inaccuracies on applications that it submits on behalf of its clients. It is the state it is the clients responsibility to double check applications are accurate.

Delay In Processing

Brightlight Insurance will not be held responsible for any delay beyond its control, or as a result or a failure by any party (including the client) to complete all the neccessary steps to process a transaction.

Data Protection Act

The information you have provided is subject to the Data Protection Act 1998 (the “Act”). By submitting your details to Brightlight Insurance you consent to us or any company associated with us processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management. “Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, product providers, the Financial Services Authority or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data. In order to provide services to you we may be required to pass your personal information to parties located outside of the European Economic Area (EEA) in countries that do not have Data Protection Laws equivalent to those in the UK. Where this is the case we will take responsible steps to ensure the privacy of your information. We may also contact you or pass your details to other companies associated with us to contact you (including by telephone) with details of any other similar products, promotions, or for related marketing purposes in which we think you may be interested. The information provided may also contain sensitive personal data for the purposes of the Act, being information as to your physical or mental health or condition; the committing or alleged committing of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings; your political opinions, religious or similar beliefs, sexual life; or your membership of a Trade Union. If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer on 0208 123 1334 or in writing at Brightlight Insurance, 72-74 Murray Place, 1st Floor, Stirling, FK8 2BX. You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data. Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.

If you have applied for life insurance there may be some circumstances where we are unable to provide a quotation or complete your application, in which case we will forward your details to a carefully selected third party with the aim of providing the service you have requested.

Money Laundering

Brightlight Insurance reserves the right to approach a third party in order to varify the identity of a client. Where further information is required Brightlight Insurance reserve the right to delay any application until sufficient identification has been provided.

Complaints Procedure

Brightlight Insurance is committed to providing excellent services. Should you have reason to find fault in our service we would welcome the opportunity to put things right. We encourage you to give us this opportunity by contacting us in writing at: Brightlight Insurance, 72-74 Murray Place, 1st Floor, Stirling, FK8 2BX.

Financial Services Compensation Scheme and the Financial Ombudsman

If you make a valid claim against Brightlight Insurance in respect of the investments we have arranged for you, and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Services Compensation Scheme. Details of the cover provided by the Scheme are given in a leaflet, which we will send you at your request. In summary claims relating to insurance advising and arranging are covered for 90% of the claim without any upper limit.

Please be aware that buying protection products without advice will affect your right to recourse via the Financial Ombudsman Service, although this is only in the event of the suitability of a product bought on an execution-only basis. You could still take a claim to the ombudsman about the service that you have received, unclear or misleading information or that you received information equivalent to advice prior to an execution-only sale taking place.

The terms of this agreement are issued to you in compliance with the requirements of our regulatory body, the Financial Services Authority. Should any of the aforementioned terms change in any material way, a revised Terms of Business document will be issued to you. Where it is necessary to charge fees, we shall charge you fees.

Please note that you will not be charged fees unless you have been advised to the contrary in advance of incurring any such fees.